Refund Policy
Last updated: November 2026
Joinvoo, operated by Zedapex, is prepaid with Joinvoo Credits (1 credit = US$0.01 of Joinvoo services). This policy explains when money can come back to you. It is part of our Terms of Service.
1. How billing works
- You buy credits. Charges are taken from your credits: the monthly plan (3,000 credits, including 2,000 tracked joins) when the first tracked ad click of a billing month arrives, and 2 credits for each tracked join above the allowance.
- New accounts get their first 500 tracked joins free after confirming their email. No plan fee is charged while free joins remain.
- Higher plans (Pro and Agency) have their own monthly price, shown on the pricing page. An upgrade charges the difference for the rest of the month right away; a downgrade starts next month. Plan charges, including upgrade differences, are not refunded once taken.
- Every purchase, bonus and charge is listed in your dashboard under Billing.
2. Credits are non-refundable
Buying Joinvoo Credits is a final purchase. We do not refund unused credits, bonus credits, welcome credits or promotional credits, except:
- where the consumer law that applies to you gives you a right to a refund or a withdrawal period that can’t be waived. In that case we refund the paid credits you haven’t used, to the original payment method;
- where a payment was taken by mistake (for example a duplicate charge). Contact us within 30 days and we refund the duplicate;
- where we close your account for reasons other than a breach of our Terms. We refund the paid credits you haven’t used.
Automatic top-ups. If you turned on automatic top-up, each charge buys credits like any other purchase. If an automatic charge happened that you didn’t expect, contact us within 7 days: if the credits from that charge haven’t been used, we refund it.
Bonus, welcome and promotional credits are never refunded or paid out in any case. Credits already used on tracking are not refundable.
3. Chargebacks
If you dispute a payment with your bank or payment provider, we remove the credits from that payment and any bonus credits it earned, and we may pause tracking until the balance is settled. Please contact support first. We usually fix payment problems within one business day.
4. Manual payments (crypto, bank transfer)
Credits are added once we confirm the transfer reached us. If a transfer arrives with the wrong amount, network or currency, we credit what actually arrived or, if it can’t be credited, we work with you to return it where technically possible, minus network fees. Payments sent to the wrong address may not be recoverable.
5. Referral earnings
Referral earnings follow the Referral Program Terms. Settled earnings can be withdrawn; once moved into your account as credits, they become credits and can no longer be withdrawn.
6. How to ask
Contact us from the email address on your account with the payment reference and the reason. We aim to respond within 5 business days. Approved refunds are usually processed within 10 business days; your bank or network may take longer.
Contact: [email protected]