Terms of Service

Last updated: November 2026

These Terms of Service (“Terms”) are a binding agreement between you and Zedapex (“Zedapex”, “we”, “us”, “our”), the company that operates Joinvoo (the “Service”). By creating an account, connecting a bot, or otherwise using the Service, you accept these Terms. If you use the Service for a business, you accept them on behalf of that business and confirm you are authorised to do so.

These Terms include our Privacy Policy, Acceptable Use Policy, Refund Policy, Cookie Policy and Referral Program Terms.

1. What Joinvoo does

Joinvoo gives you tracking links for your Telegram channels, groups and bots, and for websites. Each click on a tracking link receives its own invite link, join-request link or bot link, or, for a website, its own visitor code, so that a join, a press of Start or a website sign-up can be matched to the click, campaign and ad that produced it. Using access details you provide, the Service can send those joins, and leads, sign-ups, deposits, sales and other conversions reported to us by postback, to advertising platforms you connect, such as Meta, TikTok, Snapchat and Google Ads (including YouTube). The Service also provides reports and comparisons, ad-spend and return-on-ad-spend calculations, a filter for suspicious clicks, Telegram alerts, exports, landing pages, offer rotation (sending different people to different offer links under rules you set), channel copies (re-posting your channel’s posts into other channels you choose), team and client logins, white-label results sites, a developer API, a support chat and a referral program. Figures such as cost per deposit or ROAS depend on the spend and conversion data you and your partners provide. Amounts shown in a currency other than US dollars are converted at reference exchange rates and are approximate; billing is always in US dollars.

The Service works through a Telegram bot that you create and control, or through notifications your own bot sends us. You remain the owner and administrator of your channels, groups and bots.

2. Your account

• You must be at least 18 years old and able to enter into a binding contract.
• Give accurate information and keep it up to date. Keep your password confidential. You are responsible for all activity under your account.
• One person or business may hold more than one account only for a legitimate reason (for example, separate clients). Accounts created to abuse free joins, credits or referrals may be closed.
• Tell us promptly if you believe your account has been accessed without your permission.

3. Your bots, pixels and connections

• You may connect only Telegram channels, groups and bots that you own or are authorised to manage, and only ad accounts, pixels and access tokens you are authorised to use.
• You can disconnect a bot, revoke a token or remove a platform connection at any time. Tracking for that connection stops when you do.
• If your bot already runs on your own server, you may ask Joinvoo to pass its updates on to that server. You are responsible for that server and for the bot’s behaviour.
• Google Ads. If you connect Google, you sign in with Google and allow Joinvoo to send conversions to the Google Ads accounts you choose. You can remove this access in Joinvoo or in your Google account at any time.
• Microsoft Ads and ad spend. If you connect Microsoft Ads, you sign in with Microsoft and allow Joinvoo to send conversions to, and read campaign spend from, the ad accounts you choose. If you connect Google with a Google Ads reports permission, Joinvoo reads campaign spend from your Google Ads account. You can remove this access in Joinvoo or in your Microsoft or Google account at any time.
• Postbacks to your tracker. When you add a tracker postback address (for example Voluum, RedTrack or BeMob), you instruct Joinvoo to send events to that address, filled with the values you choose. You are responsible for that address and for what the receiving service does with the data.
• Rules that act. When you set a rule to do something (such as switching a link to its backup channel, pausing an offer, or, where available, pausing a campaign or changing its budget on an ad platform), you instruct Joinvoo to make that change for you when the rule matches. You choose the limits; every change is logged and can be undone in Joinvoo. You remain responsible for your ads, budgets and spend.
• Website tracking. If you track a website, you place Joinvoo’s script or links on pages you control, and your partners send the visitor code back to us. You must own or be authorised to manage those pages, tell visitors about the tracking in your own privacy notice, and obtain any consent their laws require. The first sign-up or deposit reported for each visitor counts as a tracked join for billing.
• Offer rotation. You choose the offer links and the rules for who gets each one. You are responsible for those links, for having the right to promote them, and for making sure each one can carry the tracking value it needs.
• Channel copies. When you set up a copy, you instruct Joinvoo to re-post the posts of your main channel, with the changes you choose, into the copy using your bot. You must own or be authorised to manage both channels and to publish that content in them. You remain responsible for the content.
• API keys. Keep API keys secret. Anyone with a key can use it within its permissions, and you are responsible for that use. We may limit or revoke a key that is abused or puts the Service at risk.

4. Teams, clients and white label

• Team and client logins. You may invite people to your workspace with the roles we offer. You decide what they can see, and you are responsible for what they do in your workspace.
• White label (Agency plan). You may show your clients their results on a domain you control, with your name, logo and colours. You must own or be authorised to use that domain, name and logo. You are responsible for your relationship with your clients, including the agreement between you, what you tell them, and any notices the law requires. For your clients’ logins and results, we act on your instructions.
• Your clients may use the Service only through your workspace and within these Terms. We may contact them directly about security, their login or the law. If your account leaves the Agency plan, is suspended or is closed, your white-label site pauses.

• Team inbox (add-on). Team inbox is a paid add-on billed monthly from your Joinvoo Credits (the price and included seats are shown in your dashboard; the first 7 days are free, once per account). Chats and messages are unlimited; AI replies (powered by Replyvoo) are optional and charged separately from your credits: a number of free replies to try them once per account, then a monthly price with included replies and a small price per reply after that, all shown in your dashboard before you switch them on. The monthly price is only charged in months the AI writes a reply. You are responsible for what you teach the AI and for the replies sent from your managers’ accounts, including AI-written ones; switch to Draft mode if you want a person to check every reply. You may only connect Telegram accounts you or your team control, and you must answer people lawfully and honestly: no promises of winnings or guaranteed returns, no spam, and nothing the program or offer you promote forbids. Telegram decides what a connected bot may do; for example, Telegram only lets the bot reply within 24 hours of a person’s last message. If your credits run out, the add-on pauses and your chats are kept for 30 days.

5. Acceptable use

You must follow our Acceptable Use Policy, the Telegram Terms of Service, and the advertising policies of every platform you use. You are responsible for the content you promote, for your ads, and for telling the people who join your channels how their data is used where the law requires it.

6. Joinvoo Credits, prices and billing

Joinvoo Credits. Joinvoo is prepaid. When you add funds you buy Joinvoo Credits (“credits”). One credit is worth US$0.01 of Joinvoo services. Tracking uses credits: the monthly plan, extra tracked joins beyond those included in your plan, and any other paid feature we list on the pricing page. Prices in credits are shown in your dashboard and may differ for your account if you have a custom agreement with us or a rank discount.

• Free start. New accounts that confirm their email receive their first 500 tracked joins free. No plan fee is charged while free joins remain.
• List prices. After that, the plan costs 3,000 credits ($30) per month and includes 2,000 tracked joins. Each tracked join above the monthly allowance costs 2 credits ($0.02). Organic joins (joins that did not come through a tracking link) are free. Lead, sign-up, deposit, sale and other conversion events are included at no extra cost.
• Pro and Agency. Higher plans (currently Pro and Agency) cost more per month and include more tracked joins and features, as shown on the pricing page and in your dashboard.
• When charges happen. The monthly plan fee is charged when the first tracked ad click of a billing month arrives; extra joins are charged as they happen.
• Changing plans. An upgrade starts at once and charges the difference for the rest of the month, in credits. A downgrade takes effect at the start of the next month. If your credits can’t cover your plan when it renews, we may move you to a lower plan you can cover instead of pausing tracking; features of the higher plan, such as white label, pause until you move back.

Credits are not money. Credits are a prepaid right to use Joinvoo. They are not a bank deposit, e-money, a currency, a security, or a store of value. They earn no interest. They can only be used on Joinvoo, by the account that holds them. They cannot be transferred, sold, exchanged, cashed out or withdrawn.

No refunds of credits. Purchases of credits are final. We do not refund unused credits, except where the law that applies to you requires a refund, or where we close your account for our own convenience and not because you broke these Terms (in that case we refund the unused credits you paid for, excluding bonus, welcome and promotional credits). If a payment is reversed, charged back or found to be fraudulent, we remove the credits it bought (and any bonus credits it earned) and may suspend the account until the balance is settled. See our Refund Policy.

When credits run out. If your credits can’t cover the next charge, tracking pauses. Your links keep sending visitors to Telegram, but joins are not tracked or sent to ad platforms until you buy more credits.

Automatic top-up. Where we offer it, you can choose to save a card with one of our payment providers and turn on automatic top-up. You then authorise us to charge that card the amount you choose whenever your credits fall below the level you set, or on the schedule you choose, until you turn it off. We show the amount and the trigger before you turn it on, send a receipt for every charge, and you can turn it off or remove the card at any time in your dashboard; this stops future charges, but not charges already made. Card details are held by the payment provider, not by us.

Expiry. Credits do not expire while your account is open. Bonus and promotional credits may carry an end date, which we show when you receive them.

Payments. Card, bank and mobile-money payments are processed by third-party payment providers. Crypto and manual payments are credited for the amount actually received, after network or bank fees, once confirmed. Prices are shown in US dollars and exclude any taxes that may apply to you. We may change list prices with at least 14 days’ notice; new prices apply to usage after the change.

7. Bonus credits, ranks and promo codes

Bonus credits. When you buy credits in one payment above certain amounts, we may add bonus credits (for example, +10% on a single purchase of $500 or more). The current bonus tiers are shown on the Buy credits page and may change at any time; the tiers in force when your payment is confirmed apply. Bonus credits are spent like other credits, but they cannot be withdrawn, refunded or transferred, have no cash value, and do not count toward referral commission. Bonus credits are given only on payments that clear. If the payment is reversed, the bonus is removed.

Ranks. Your rank (for example Bronze, Silver, Gold, Platinum, Diamond) is based on the total you have paid for credits over the life of your account. Bonus, welcome, promotional and referral credits do not count. Ranks can come with perks such as a discount on tracked joins. We list the current ranks, thresholds and perks in your dashboard. We may change ranks, thresholds and perks at any time; changes apply from the next charge and never reduce credits you already hold. A rank discount does not apply to accounts with a custom pricing agreement unless that agreement says so.

Promo codes. Promo codes give extra credits on a purchase, under the conditions shown with the code (minimum purchase, end date, number of uses). Each code can be used once per account unless we say otherwise. Codes have no cash value, can’t be combined unless we say so, and may be withdrawn at any time before they are used. We may refuse or reverse promo credits obtained through abuse, such as multiple accounts or reversed payments.

Custom pricing. Agencies and high-volume customers may agree a custom price with us in writing. Custom prices replace list prices and rank discounts only for the account they are agreed for, and only for as long as the agreement says.

8. Referral program

If you take part in the referral program, the Referral Program Terms apply.

9. Data

You own the data about your channels, campaigns and the people who join them (“Customer Data”). You instruct us to process Customer Data only to provide the Service to you, and we act as your processor for it. You are responsible for having a lawful basis to collect it and send it to ad platforms. Our Privacy Policy explains what we collect and how we protect it.

10. Our intellectual property

The Service, including its software, design, text and brand, belongs to Zedapex and its licensors. We give you a limited, non-exclusive, non-transferable right to use the Service while your account is in good standing. You may not copy, resell, reverse-engineer or build a competing product from the Service.

11. Availability and results

We work hard to keep the Service available and accurate, but it depends on Telegram, ad platforms, payment providers and hosting services we do not control. The Service is provided “as is” and “as available”. We do not guarantee any advertising result, cost per lead, return on ad spend, or that every join or deposit will be matched, delivered or accepted by an ad platform.

12. Limitation of liability

To the fullest extent the law allows, Zedapex is not liable for indirect, incidental, special or consequential losses, lost profits, lost revenue, lost data or wasted advertising spend. Our total liability for all claims relating to the Service is limited to the amounts you paid us in the three months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

13. Indemnity

You will defend and compensate Zedapex for claims, losses and costs arising from your content, your ads, your use of the Service in breach of these Terms, or your breach of any law or third-party rights.

14. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or close an account that breaks these Terms, creates risk for the Service, our providers or other users, or is required to be closed by law. Where reasonable, we will tell you first and give you a chance to fix the problem. Sections that by their nature should survive (including payment, data, liability and law) survive termination.

15. Changes

We may update these Terms from time to time. If a change is significant, we will tell you by email or in your dashboard before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated Terms.

16. Governing law and disputes

These Terms are governed by the laws of the jurisdiction in which Zedapex is registered. Before starting any formal proceedings, both sides agree to try in good faith to resolve a dispute by contacting each other and negotiating for at least 30 days. If that fails, the dispute will be settled by the competent courts of that jurisdiction, unless mandatory consumer law where you live gives you the right to bring a claim elsewhere.

17. General

If any part of these Terms is found unenforceable, the rest remains in effect. Failing to enforce a right is not a waiver of it. You may not transfer your account or these Terms without our consent; we may transfer them as part of a reorganisation or sale of the business. These Terms are the entire agreement between you and Zedapex about the Service.

18. Contact

Questions about these Terms: [email protected]