Service Availability Policy

Last updated: 2 November 2026

This policy is from Zedapex Limited, Lagos, which operates Joinvoo. It explains, honestly, what you can expect from the Service’s availability.

1. Our commitment

We aim to keep tracking links, join tracking, conversion sending and the dashboard running 24 hours a day. When something breaks, we work to restore it as quickly as we can. We do not promise a fixed uptime percentage or service credits, because the Service depends on Telegram, ad platforms, AI providers, payment providers and hosting we do not control.

2. What can affect the Service

• Telegram can change how bots, invite links and business accounts work, limit them or have outages.
• Ad platforms can delay, reject or change how they accept conversions, and can change their APIs.
• AI, email, payment and hosting providers can have outages of their own.
• Maintenance: we keep updates short.
• Events beyond reasonable control, as section 23 of the Terms describes.

3. When credits run out

If your credits can’t cover the next charge, tracking pauses, but your links keep sending visitors to Telegram, so your ads never lead to a dead end.

4. If an outage hurt you

If a failure on our side stopped tracking for a long time, tell us at [email protected]. Where our records show joins were not tracked because of our systems, we look at it fairly and may add credits to your account. Our liability is limited as set out in section 15 of the Terms.